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Animals Terms and Conditions

Shipping

All live animals are shipped overnight to the buyer’s nearest FedEx hub, based on the zip code provided at checkout. Shipping details, including tracking information, will be provided once a label is created.

Buyers must inspect and report any concerns within one (1) hour of the animal’s arrival at the pickup location. Reports must include clear photos of the shipping box, the animal, and the order number. Failure to follow these steps will result in all guarantees being void.

Shipping materials, including heat or cryo packs, are provided complimentary and used as necessary based on weather conditions. Please note that we are not responsible for carrier delays, mishandling, or other issues that occur while the package is in transit.

If the buyer chooses home delivery instead of pickup from a FedEx hub, all live arrival and health guarantees are void.

Local pickup is available by appointment only.

Guarantee

All animals are guaranteed to arrive alive, healthy, and as described in their listing. Due to the natural stress of shipping, some geckos may drop their tail during transit. This does not impact the animal’s health and therefore does not qualify for a refund, partial refund, or replacement.

Photos are taken using high-quality equipment to accurately represent each animal. However, color and pattern variations may occur over time due to changes in age, environment, mood, or stress. No refunds or replacements will be issued based on color changes.

Sexing

  • PV (Pores Visible): Indicates pores are visible, but due to the animal’s size, sex cannot be guaranteed.
  • NPV (No Pores Visible): Indicates no pores are visible, but due to the animal’s size, sex cannot be guaranteed.
  • Unsexed: Indicates the animal is not yet showing any identifiable traits to determine sex.

These designations are provided as a courtesy only to assist buyers in making an informed purchase. Sex is not guaranteed under any circumstance.

Wellness

All animals are raised on a balanced diet of Repashy or Pangea gecko diet and supplemented with live feeder insects such as crickets.

Guarantees become void if the buyer fails to properly house, feed, or care for the animal after delivery. In the event of illness or death, the buyer must provide photo evidence and a veterinarian report before any resolution will be considered.