FAQ
Shipping Policy
To view our shipping policy, click here.
Refund Policy
To view our refund policy, click here.
Where can I contact you?
Click here to fill out a contact form. You may also reach out via Instagram messages, as well. Please give us 48 hours to respond. If you still have not heard back, please send another message.
Are the plants pictured what I will receive?
Unless otherwise stated, yes.
Can I do local pickup?
Yes. Please reach out to us via Instagram DM to schedule a pickup date & time.
I need to cancel my order.
We understand that things come up or you simply just changed your mind. Please let us know within 24 hours of placing your order, that you would like to cancel.
My plant arrived, what do I do now?
We're so glad your plant has arrived. While we have no control over how the plant will handle the shipping, there are some important things to keep in mind when receiving plant mail. You may find that the plant has suffered some shipping stress; this may look like yellowing or browning of the leaves, droopy leaves, and maybe some root loss. Don't worry. With proper care your plants will generally bounce back and flourish. You're plant may need a nice refreshing drink and a new substrate and pot to call home. If you have any questions, please feel free to reach out. We're more than happy to help.
We're so glad your plant has arrived. While we have no control over how the plant will handle the shipping, there are some important things to keep in mind when receiving plant mail. You may find that the plant has suffered some shipping stress; this may look like yellowing or browning of the leaves, droopy leaves, and maybe some root loss. Don't worry. With proper care your plants will generally bounce back and flourish. You're plant may need a nice refreshing drink and a new substrate and pot to call home. If you have any questions, please feel free to reach out. We're more than happy to help.
*By purchasing from Fontanimalplanthouse.com, Instagram sales, or Facebook sales, you agree to all terms and conditions.